Refund policy
RETURN AND REFUND POLICY
At VegaBean, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before placing an order.
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Return Eligibility
Products may be eligible for return if:
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They are unused and in their original packaging.
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They are returned within [2-5 DAYS] of delivery.
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They meet the conditions specified below.
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Non-Returnable Items
The following items are generally non-returnable:
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Perishable or consumable products.
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Opened food or nutritional products.
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Customized or personalized products.
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Gift cards and promotional items.
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Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
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Please contact us within 2 days of delivery.
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Share clear photographs or videos of the product and packaging.
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Our team will review your request and provide a suitable resolution.
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Refund Process
Once your return request is approved:
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The product may need to be collected or shipped back.
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Refunds will be processed using the original payment method.
Refunds are generally processed within 7 days after approval.
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Exchanges
We may offer exchanges for:
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Damaged products.
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Defective products.
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Incorrect items received.
Exchange requests are subject to product availability.
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Return Shipping Costs
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If the return is due to our error, we will bear the return shipping cost.
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For customer-initiated returns, return shipping charges may be deducted from the refund amount or paid by the customer.
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Refund Exceptions
Refunds may not be provided in cases involving:
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Misuse of products.
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Damage caused after delivery.
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Requests made outside the eligible return period.
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Cancellation Policy
Orders may be cancelled before shipment. Once shipped, cancellation requests may not be accepted and will be handled under our return policy.
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Contact Information
For returns, refunds, or exchanges, please contact:
Email: info@vegabean.com
Business Hours: Monday to Saturday 10AM - 8PM
Store Name: VegaBean
